FAQ

The confusion of customers

To solve the common questions customers have when they are purchasing hemp cbd oil extraction equipment.

Evaporator equipment85%
Rotary evaporator95%
Our service63%

Ethanol Extraction Equipment

Q: The jacketed centrifuge is NOT additionally cooled to maintain the -80 C temperature during the Extraction. So is the “jacket” not used for chilling?

A: The jacket is used for vacuum feeding and heat preservation. It may take a little long time to use jacket to cool the ethanol. So we cool the ethanol in the cooling tank first, then pour them into the centrifuge.

Q: How many materials can the PP-45 centrifuge handle?

A: It can deal with 22LBS of hemp one time( about 20 minutes) .

Falling Film Evaporator

Q: What is the heating method of a falling film evaporator?

A: The 20L and 50L falling film evaporators are electric heating, while other models are steam heating.

Q: How about the evaporation efficiency of a falling film evaporator?  

A: Different models have different evaporation amounts, such as 20L falling film evaporator, which can evaporate 20L ethanol per hour.

Q: Do you have a chiller for a falling film evaporator?

A: Yes, we will have special industrial chillers to support falling film evaporators.

Q: What are heat sources?

A: Electricity, natural gas, diesel and so on, can all be used as heat sources for a falling film evaporator.

Rotary Evaporator

Q: What will influence the working efficiency of the Rotary Evaporator?

A: For products of the same specification, the major factors include the steam temperature, the vacuum degree and the cooling water temperature. Restricted by bad heat resistance of some materials, the steam temperature cannot be improved indefinitely while working. Hence, the high vacuum degree and low cooling water temperature are two main factors to improve the working efficiency. (The cryopump can be selected to lower the temperature.)

Q: How about the anti-explosion property of R series Rotary Evaporator?

A: The rotary evaporator manufactured in our factory adopts the AC motor and stepless-speed regulation (or frequency control), without the electric brush and spark in operation. The control of the matching water bath kettle adopts nitrogen-sealed relay, silicon-controlled non-contact tip switch and vacuum switch. The manual control switch adopts twice circuit control, which makes the electric current less than 3mA and the great anti-explosion performance is available.


Our Service

Hemp Machine


Pre-Sales Service

1. Provide 24-hour technical consultation and reply;

2. Provide professional quotation information;

3. Provide detailed product performance specification;

4. According to product’s using condition, technicians will offer rationalization proposals to assist clients to select proper product types;

5. Provide other corollary equipment according to client requirements.

In-Sales Service

1. With supervision from the source of products, the qualified rate of raw materials entering the factory can reach 100%;

2. Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach 100%;

3. Provide product’s inspection record of key junctures to customers;

4. Provide production schedule photos to customers at regular intervals;

5. Package and transport of products are in strict accordance with the export standard;

6. Provide transportation schedule information to clients timely.

After-Sales Service

1. Provide targeted installation video;

2. Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period;

3. When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component;

CONTACT US

Get In Touch with Us


Address

Jiangsu Province, China



Phone

+86 13783661974

Request a Free Consultation


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